Refund policy

Non-personalized items may be returned within 30 days of delivery, unused and in original condition, for a refund or exchange. Return shipping is the customer's responsibility unless the item arrived damaged or defective.

 

Personalized or engraved items are made to order and are final sale, except if they arrive damaged or defective — email us within 7 days with photos and we'll replace them.

 

To start a return, email info@thegrandslab.com.